Contact Us

We’d love to hear from you!

For general enquiries, email parra@ywax.com.au or call (02) 9635 3894.

Please note that we do not accept new bookings via email. To make an appointment, please click Book Now.

Bookings & Appointments

At YWAX, your appointment time is reserved specifically for you, with a therapist allocated to your treatment.

A 30% deposit is required to secure standard bookings. Appointments using prepaid treatment packages or gift vouchers are subject to the same notice requirements, with different cancellation conditions explained below.

Free rescheduling is available with more than 24 hours’ notice.

Changes, cancellations or failure to attend within 24 hours may result in fees or forfeiture of prepaid treatment value.

Late Changes, Cancellations & No-Shows

The following conditions apply when less than 24 hours’ notice is provided, including failure to attend an appointment:

• Bookings with a 30% deposit: Your deposit will be forfeited. No additional cancellation fee is charged.
• Prepaid treatment packages: The booked treatment session may be forfeited and counted as used. Remaining sessions are unaffected.
• Gift vouchers: Up to 100% of the booked treatment value may be deducted from your voucher. Any remaining balance stays available until the voucher’s expiry date.

These conditions are subject to Australian Consumer Law.

How to Cancel or Reschedule

To cancel or reschedule, please contact us using one of the following methods:

• Call (02) 9635 3894
• Email parra@ywax.com.au
• Reply to your appointment reminder SMS
• Leave a voicemail if we are unable to answer your call

Important: Replying NO to an automated SMS reminder may cancel your appointment immediately. If you wish to reschedule rather than cancel, please call or email us instead.

Changes must be received more than 24 hours before your appointment start time to avoid late-change fees.

Why We Have a Cancellation Policy

When you book with YWAX, your appointment time is reserved exclusively for you and a therapist is scheduled specifically for your treatment.

This means costs are committed as soon as your booking is confirmed, including therapist wages and clinic operating expenses.

When appointments are cancelled at short notice, we are often unable to fill the vacant time.

Our cancellation policy helps cover some of these costs and allows us to operate fairly and consistently for our clients and team.

Late-change conditions generally apply regardless of the reason, including illness, emergencies or unexpected circumstances, unless otherwise required by law or waived by YWAX management.

If you attend your appointment but decide not to proceed with treatment, late cancellation conditions may apply, depending on the circumstances and your rights under Australian Consumer Law.

Repeated late cancellations or no-shows may result in full prepayment being required for future appointments, or future bookings being declined.

If YWAX needs to reschedule your appointment due to therapist illness or unforeseen circumstances, your deposit can be transferred to a new appointment or refunded upon request. Prepaid package sessions and gift voucher balances will remain available.

Our team cannot waive cancellation fees without management approval. We kindly ask that our therapists are treated with respect when discussing booking policies.

Thank you for understanding and supporting our therapists and small business.

Unused Deposits, Account Credit & Store Credit

Unused booking deposits, account credit and store credit are valid for 3 years from the original payment date, unless forfeited under our cancellation or no-show policy.

These balances may only be used towards YWAX products or services.

Unused deposits and credit are not redeemable for cash and are non-refundable for change of mind, except where required under Australian Consumer Law.

Where a refund is approved, it will be processed to the original payment method where possible. Proof of purchase and identification may be requested.

Card payment surcharges are applied at the time of payment and may not be refundable unless required by law or reversed by the payment provider.

Salon Etiquette & Late Arrivals

We kindly ask all clients to arrive on time for their appointments.

If travelling by car, please allow sufficient time for parking, as traffic and parking delays are outside our control.

If you are running late, please call us as soon as possible.

We will do our best to accommodate you; however:

• Late arrivals may result in a shortened or modified treatment to avoid delaying the next client.
• The full booked treatment price may still apply, as your appointment time and therapist have been reserved.
• If you arrive too late for treatment to proceed, your appointment may be treated as a no-show and the applicable cancellation conditions may apply.

Children & Additional Guests

To maintain a safe, comfortable and relaxing environment, we kindly ask clients to attend their appointments alone where possible.

Due to the size of our treatment rooms and for safety and privacy reasons, additional guests are not permitted in treatment rooms unless the client is a minor or support is required.

Same-Day Appointment Changes

Same-day appointment changes may be accommodated on a one-off basis, subject to availability and management discretion.

As these requests fall within our 24-hour cancellation period, the applicable late-change conditions still apply unless waived by YWAX.

If no suitable alternative appointment is available, the original booking conditions apply.

Repeated same-day change requests may require a new booking and deposit.

Respectful Behaviour

YWAX is committed to providing a safe, professional and respectful environment for clients and staff.

Inappropriate, sexual, aggressive, threatening, abusive or disrespectful behaviour towards our team will not be tolerated.

We reserve the right to refuse or immediately cease treatment and may decline future bookings. Applicable fees may still apply, subject to Australian Consumer Law.

For safety and hygiene reasons, treatment may also be refused or postponed if a client appears unwell, intoxicated, under the influence of drugs or alcohol, or is otherwise unsuitable for treatment.

While we do our best to accommodate requests for specific therapists, availability cannot always be guaranteed and may change due to illness or unforeseen circumstances.

Medical & Treatment Considerations

Your safety and treatment results are important to us.

Clients must disclose relevant medical history, medications, allergies, skin conditions, recent sun exposure, fake tan, pregnancy, previous treatment reactions and any changes in health that may affect treatment suitability.

Please advise us of any concerns before your appointment, so we can determine whether your treatment can safely proceed.

YWAX may refuse, modify or postpone treatment if it is deemed unsuitable or unsafe.

Where treatment cannot proceed due to undisclosed contraindications, inadequate preparation or failure to follow pre-treatment instructions, applicable late cancellation conditions may apply, subject to Australian Consumer Law.

Clients are responsible for following all pre-treatment and post-treatment instructions provided by YWAX.

Failure to follow these instructions may increase the risk of adverse reactions and affect treatment outcomes.

Laser Hair Removal — Shaving Requirements

Proper shaving is essential for effective and safe laser hair removal.

Clients must thoroughly shave all treatment areas the day before their appointment, unless advised otherwise.

Hair left on the skin’s surface can absorb laser energy, which may:

• Reduce treatment effectiveness
• Increase the risk of skin irritation or reactions
• Prevent treatment from being performed safely

Shaving is not included in standard laser appointments, with the following exceptions:

• Women’s facial laser: Please leave facial hair unshaved so your therapist can assess the hair growth. Complimentary shaving is provided.
• Men’s back laser: Shaving is available for an additional $50 and must be arranged in advance.

Clients must arrive with clean, product-free skin and avoid waxing or plucking between laser treatments.

Inadequately shaved areas may not be treated. Treatment may need to be modified, shortened or rescheduled, and applicable cancellation conditions may apply.

Our therapists are not allocated additional appointment time to shave unprepared treatment areas.

Laser Hair Removal Results

Laser hair removal targets hair follicles during their active growth phase.

As hair grows in cycles, multiple treatments are required to achieve optimal results.

Hair shedding typically occurs within 1–3 weeks after treatment. Varying levels of shedding and regrowth between sessions are normal.

Not every hair will shed after each treatment, and regrowth between sessions does not necessarily mean a treatment was ineffective.

Results vary between individuals and can be influenced by:

• Hair colour and thickness
• Skin type
• Hormonal changes
• Medications and medical conditions
• Treatment timing and consistency
• Following recommended preparation and aftercare instructions

For optimal results, clients should follow the treatment intervals recommended by their therapist.

Delaying treatments or attending inconsistently may reduce treatment effectiveness and increase the number of sessions required.

Laser Touch-Ups

If an area has not responded as expected, complimentary laser touch-ups may be offered where clinically appropriate.

• Concerns must be raised and assessed within 14 days of the original appointment.
• Touch-ups are subject to therapist assessment and are not automatically guaranteed.
• Once the touch-up period has passed, or the next scheduled session is due, a new treatment may be required.

Additional sessions may be necessary beyond initial expectations to achieve the desired level of hair reduction.

Laser hair removal provides long-term hair reduction. Complete or permanent removal of every hair cannot be guaranteed.

Treatment Packages

Treatment packages are valid for 3 years from the date of purchase, unless otherwise stated and permitted by law.

Packages are sold as a set of treatments and must be used as purchased.

Packages:

• Cannot be transferred or shared between clients.
• Cannot be exchanged for different treatment areas or services without YWAX approval.
• Cannot have an individual treatment divided across multiple appointments or days.
• Do not guarantee a specific treatment result.

Packages are non-refundable for change of mind, including changes in personal or financial circumstances, except where required under Australian Consumer Law.

Unused sessions or remaining package value are not refundable for change of mind.

Late cancellations and no-shows: A booked package session may be forfeited and counted as used where the applicable cancellation conditions apply.

Any remaining unused sessions will stay available until the package expiry date.

Gift Vouchers

YWAX gift vouchers are valid for 3 years from the date of purchase, in accordance with applicable Australian Consumer Law.

Gift vouchers:

• May be redeemed towards YWAX products or services.
• Cannot generally be redeemed for cash.
• Are not refundable for change of mind, except where required by law.
• May be used across multiple visits, with the remaining balance available until expiry.

Late cancellations and no-shows: Where applicable under our booking policy and the law, up to 100% of the booked treatment value may be deducted from a gift voucher.

This applies to the value of the booked appointment, not automatically to the entire gift voucher balance.

Gift vouchers should be treated like cash. Lost, stolen or deleted vouchers may not be replaceable if the original purchase and remaining balance cannot be verified.

Promotional or discounted vouchers may have additional conditions, which will be clearly stated at the time of purchase.

Products & Returns

Products may be returned for store credit within 30 days of purchase for change of mind, provided they are:

• Unopened and unused
• In their original condition
• Accompanied by proof of purchase

Opened or used products cannot be returned for change of mind.

Refunds, replacements or other remedies will be provided where required under Australian Consumer Law, including for faulty products.

Pricing & Promotions

All prices are subject to change without notice, subject to applicable consumer law and existing purchase agreements.

Promotional pricing, packages, discounts and special offers are valid only for their advertised period.

• Promotions cannot be applied retrospectively to completed purchases.
• Discounts and offers cannot be combined unless specifically stated.
• Additional conditions may apply to individual promotions and will be communicated at the time of purchase.

Online Purchases & Website Use

Prices and services advertised online are subject to availability and may differ from in-clinic promotions.

We make every effort to ensure our website information is accurate and up to date.

YWAX reserves the right to correct genuine errors or inaccuracies in pricing, service descriptions, package information or promotions, subject to Australian Consumer Law.

By booking or purchasing online, you acknowledge the applicable booking and purchase terms.

Refunds

Refunds are not generally provided for change of mind, unused services, treatment packages, account credit or changes in personal, financial or medical circumstances.

This does not affect any refund or other remedy you may be entitled to under Australian Consumer Law.

Where a refund is approved:

• Refunds will be processed to the original payment method where possible.
• Proof of purchase and identification may be requested.
• Processing times may vary depending on the payment provider or financial institution.

Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

Clients are entitled to applicable consumer guarantees, including services provided with due care and skill.

Where required by law, YWAX will provide appropriate remedies, including refunds, replacements or other remedies.

Acknowledgement

By booking an appointment, paying a deposit, purchasing a treatment package, purchasing or redeeming a gift voucher, adding money to an account, or using YWAX services, you acknowledge the applicable Terms & Conditions made available to you at the time of booking or purchase.

These terms apply subject to Australian Consumer Law.

Thank you for supporting YWAX and helping us provide a fair, professional and enjoyable experience for everyone. 💛