Bookings & Appointments
A 30% deposit is required to secure all bookings.
Free rescheduling is available with at least 24 hours’ notice.
24 hours’ notice means changes must be made more than 24 hours before your appointment start time.
Cancellations, rescheduling, or changes within 24 hours incur a 30% late change fee (your deposit is retained).
No-shows and late cancellations may be charged up to 100% of the appointment fee. At minimum, the deposit will be forfeited.
By booking an appointment with YWAX, you agree to these booking and cancellation terms.
Changes & Cancellations (How to notify us)
To cancel or reschedule an appointment, notice must be received by one of the following methods:
• Replying to your booking confirmation text
• Emailing the clinic
• Leaving a voicemail (if we are unable to answer your call)
Changes must be received more than 24 hours before your appointment start time to avoid late change fees.
Booking Fees & Deposits
When you book with YWAX, your appointment time is reserved exclusively for you and a therapist is scheduled specifically for your treatment. This means costs are committed as soon as your booking is confirmed, including the therapist’s wages and clinic operating expenses.
If you cancel, reschedule, or make changes within 24 hours, we are usually unable to refill the appointment time. In these situations, a 30% late change fee applies, which is processed by retaining your deposit.
Please note this fee covers only part of the cost of the missed appointment time. We still absorb the remaining loss, however this policy allows us to operate fairly and consistently for both our clients and our team.
For this reason, the late change fee applies regardless of the reason, including illness or emergencies.
If you attend your appointment but choose not to proceed with treatment on the day for any reason, this is treated as a late cancellation/no-show and fees may apply.
Repeated late cancellations or no-shows may require full prepayment for future bookings, or future bookings may be declined.
If YWAX needs to reschedule your appointment due to therapist illness or unforeseen circumstances, your deposit will be transferred to your new booking time, or refunded on request.
Our booking policies are applied consistently to all clients and our staff are not able to make exceptions. We kindly ask that our team is treated with respect when discussing fees.
Thank you for your understanding and for supporting our therapists and small business.
Salon Etiquette & Late Arrivals
We kindly ask all clients to arrive on time for their appointment.
If you are travelling by car, please allow sufficient time for parking, as delays due to traffic or parking availability are outside our control.
If you are running late, please call us as soon as possible to let us know. We will always do our best to accommodate you where possible.
Late arrivals may result in a shortened or modified service to ensure we do not impact the next client. Late arrivals are charged as booked, as the appointment time and therapist have been reserved.
If you arrive too late for the service to be completed, your appointment will be treated as a no-show and fees may apply. A new booking will be required.
Children & Additional Guests
To ensure a calm and relaxing environment for all clients, we kindly ask that children are left at home where possible.
Due to the size of our treatment rooms and for safety, privacy, and comfort, additional guests are not permitted in the treatment room unless the client is a minor or support is required.
Same-Day Changes
Same-day appointment changes may be possible once only, and only if another suitable appointment is available.
If no alternative appointment is available and you are unable to attend your original booking time, the deposit will be retained and a new booking will be required.
Repeated same-day change requests may require a new booking and deposit.
Respectful Behaviour
YWAX is a professional clinic and we are committed to maintaining a respectful environment for both clients and staff.
Inappropriate, sexual, aggressive, or disrespectful behaviour toward our team will not be tolerated. We reserve the right to refuse or immediately cease treatment, and future bookings may be declined. In these circumstances, fees may still apply.
For safety and hygiene reasons, we may refuse or cease treatment if a client appears unwell, intoxicated, or if treatment is not appropriate. Fees may still apply in accordance with our booking policy.
While we do our best to accommodate therapist requests, these cannot be guaranteed. On occasion, therapist availability may change due to illness or unforeseen circumstances.
Packages
Treatment packages are valid for 3 years from the date of purchase, unless otherwise stated.
Packages are non-refundable and not redeemable for cash.
Packages cannot be altered, transferred, shared between clients, or split across different services, areas, or people.
Packages must be used as purchased. Unused sessions or remaining value are not refundable.
Change-of-mind purchases are not eligible for a refund, including where medical or personal circumstances arise after purchase.
Gift Vouchers
Gift vouchers are valid for 3 years from the date of purchase, in accordance with Australian Consumer Law.
Gift vouchers are non-refundable and not redeemable for cash.
Vouchers may be used toward services or products at YWAX only.
If the full value of the voucher is not used in one visit, the remaining balance will remain available until the expiry date.
Gift vouchers cannot be replaced if lost, stolen, deleted, or not presented at the time of redemption.
Promotional or discounted vouchers may have additional conditions, which will be clearly stated at the time of purchase.
By purchasing or redeeming a gift voucher, you agree to these Terms & Conditions.
Products
Products may be returned for store credit only within 30 days of purchase, provided they are unopened, unused, and in original condition.
Proof of purchase is required.
Medical & Treatment Considerations
Treatment outcomes are not guaranteed and results vary between individuals.
It is the client’s responsibility to disclose all relevant medical history, medications, and changes in health prior to treatment.
If a client later decides not to proceed with treatment due to personal or medical reasons, this does not create an entitlement to a refund unless required by law.
Pricing & Promotions
All prices are subject to change without notice.
Promotional pricing, packages, or offers are valid only for the stated period and cannot be applied retrospectively.
Discounts, promotions, or price changes cannot be applied to past purchases.
Online Purchases & Website Use
Prices and services available online are subject to availability and may differ from in-clinic offers.
By booking or purchasing online, you confirm that you have read and agree to these Terms & Conditions.
We reserve the right to correct any errors or inaccuracies on our website, including pricing or service descriptions.
Consumer Law
Our services and policies comply with Australian Consumer Law.
Refunds are provided where required by law, including in the event of a major failure of service.
Acknowledgement
By booking an appointment or completing a purchase with YWAX, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
